Operations
Associate

Benefits

Benefits

Founding team

Competitive salary

Stock options

Pension & Healthcare

Generous vacation policy

Fun company activities

Apply now

Before You Begin

Mimo is an equal opportunity employer committed to finding and retaining top talent, regardless of who you are or where you come from. We seek individuals who think creatively, act decisively and are resilient in facing challenges. A start-up environment isn't for everyone, and that's okay. It can be hectic, so we need individuals who are comfortable handling uncertainties. If you enjoy rolling up your sleeves, solving problems on the go, and actively contributing to the foundations of a company on the rise, keep reading and show us why you'd be a great fit.

What is Mimo?

Mimo, founded in early 2023, stands for Money-in and Money-out. Our mission is to be the ultimate tool for global payments, cash flow management, and financing, empowering small to medium-sized businesses to save time and money while maintaining financial control. Since our inception, we've launched our product, grown to over 15 team members, and secured funding from leading angels and top institutional investors. And we're just getting started.

Why Operations Matters at Mimo

At Mimo, we believe everyone should gain experience in multiple areas of a startup. Particularly important is exposure to taking good care of our customers. This provides a deep understanding of customer problems—the most crucial issues we aim to solve.

Good customer service ensures every customer feels heard, valued, and supported. This principle applies across all domains, including Financial Crime, Payment Operations, and Product Support.

Solving customer problems effectively leads to higher satisfaction and retention, which are vital for our success. Prioritising customer needs is not just a catchphrase; it's the foundation of our approach to risk management, technology, and commercial strategy. By focusing on customer satisfaction, we pave the way for Mimo’s growth and success.

Your Role in Solving Problems Across Mimo

As an Operations Associate, you'll learn the fundamentals across the company. You will be expected to:

  • Gain an in-depth understanding of our product and platform.

  • Manage customer support tickets effectively.

  • Learn the intricacies of customer onboarding.

  • Navigate the complexities of a regulated business and financial crime risks.

  • Collaborate with our credit, product, engineering, and commercial teams to support Mimo’s sustainable growth.

Be the Go-To Problem Solver: Assist customers and colleagues through various channels—email, chat, slack—ensuring their issues are resolved promptly and efficiently.

Onboarding Champion: Help new customers start on the right foot by ensuring a smooth, compliant, and welcoming onboarding experience.

Process Improver: Collaborate with the team to enhance our internal tools and processes, improving our support and admin systems.

Knowledge Guru: Maintain and update our knowledge base, empowering customers to find answers independently and be a source of truth within the company. 

Your Path

In this role, you'll gain a deep understanding of Mimo’s product, platform, organisation, risk controls, and commercial strategy. Starting as a generalist, you'll be able to grow and specialise in areas that match your skills and interests. This role covers customer support, compliance, client onboarding, financial crime, and payments. Welcome to life in a startup fintech—hard work but a lot of fun!

By joining Operations, you'll help us achieve our goals and set yourself up for a dynamic and rewarding career at Mimo. We’re excited to see where your aptitude and attitude will take you!

Who You Are

We're seeking someone who is fun, friendly, and passionate about helping others. If you’re a problem-solver with a can-do attitude, we want you on our team. Here’s what will make you shine:

  • You’re empathetic and patient.

  • You’ve got stellar communication skills and can explain complex things in a simple way.

  • You’re tech-savvy and quick to learn new tools and systems.

  • You can keep your head under pressure.

  • You’re flexible and can adapt to a fast-paced, ever-changing environment.

  • You can take constructive feedback and are committed to relentless self-improvement.

  • You have a great sense of humour and can dish it out and take it.

Minimum Requirements
  • A postgraduate degree is preferable, though an impressive undergraduate record can strengthen your application.

  • Be fluent in both English and Swedish. While we are based in Sweden and are a Swedish company, we use English internally and with our customers.

  • Share something you are passionate about or proud of that you've invested your time in.

Bonus
  • You have experience using Excel, SQL, G Suite and any other tools you would expect a tech company to use.

  • Have relevant work experience (you have done an internship somewhere, where you learned stuff that can be applied to Mimo stuff). 

What We Offer

Compensation: Competitive salary that keeps you happy.

Vacation: Six glorious weeks of paid vacation every year.

Stock Options: You will have the option to participate in the employee stock programme.


We want to hear if you’re excited about joining a fun, dynamic, eclectic team! Apply now, and let’s build something unique together at Mimo.

Want to join our team?

We’re always on the lookout for talented people. Check out our job openings or send us a message. Don’t be a stranger!