Last updated: Jan 18 2023
Account information. When you sign up for a Mimo account or register as a Mimo User, we collect information about you, including but not limited to: your name, your phone number, your email, your Tax Identification Number or Social Security Number (collectively, “TIN”), your date of birth, your identification and Organization information, such as company name, address, phone number, business email address, formation documents, business license and tax documents. We ask you to choose a strong password and may require you to provide contact information to receive multi-factor authentication. We collect information from you when you use the Services, provide us with feedback on the Services, or contact us for support. As we introduce new products or features, we may collect new and different types of information from you when you use the Services or contact us in connection with your account.
Financial information. When you use the Services to make or receive payments, we collect certain financial information from you, such as bank routing and account information, including bank statements and verification of bank account ownership, and/or a credit or debit card to bill Services Fees. We may also collect information to verify financial condition and creditworthiness.
Payment transaction information. When you request, receive, record, or process a payment through the Services, we collect information about the payment transaction and the transacting parties, including but not limited to the date, time and location of the transaction, identifying information of the sender and recipient, the payment or transfer amount, bank account information for the sender and/or recipient and other transaction metadata.
Information about your Clients and Suppliers. We may collect information from you about your Clients and Suppliers, including but not limited to name, email address, address, phone number and financial information, based on your use of the Services and payment instructions.
Feedback. We collect information that you choose to provide to us in connection with your feedback about the Services.
Device information. We collect information about your device when you install, access, or use the Services on that device. We collect information including but not limited to IP address, hardware model, operating system, app version, browser information, and mobile network. Your device may also allow us to collect information such as your contacts, camera, or photos, based on your device settings.
Geolocation information. We collect the location of the device that you are using to access the Services.
Information from third parties you interact with the Services. We collect information about you from third parties with whom you interact through the Services, including but not limited to your Clients or Suppliers. We may also collect information about you from third party services that are supported by, or sync or integrate with the Services, including but not limited to third-party data entry services or accounting software providers.
Identify verification. We collect information about you from third parties as required and permitted by law, including but not limited to for purposes of verifying your identity, “know your customer” regulations, complying with anti-money laundering and anti-terrorism financing laws and OFAC sanctions requirements.
Compliance and fraud. We collect information about you from third parties for purposes of fraud detection and prevention, in connection with certain types of investigations, or as otherwise permitted by law to ensure the safety and security of the Services.
Other. When you use the Services, visit our Website or otherwise engage with Mimo, even if you do not establish or use a Mimo account, we may collect information about you, such as name, email address, phone, and mailing address.
We use your information as necessary for the performance of our Services; for complying with applicable law, our interests in maintaining and improving our Services and offerings, understanding how our Services are used, optimizing our customer service, marketing and support, and protecting and securing our users, ourselves, and members of the general public.
Specifically, we use your information for the following purposes:
To facilitate, operate, and provide our Services
To authenticate the identity of our users, and to allow them to access and use our Services
To provide our users with assistance and support
To further develop, customize and improve the Services and your user experience, based on common or personal preferences, experiences, and difficulties
To support and enhance our data security measures, including for the purposes of preventing and mitigating the risks of fraud, error, or any illegal or prohibited activity
To contact our users with general or personalized service-related messages (such as “forgot my password” functionalities) or with promotional messages (such as newsletters)
To enforce any agreements between you and Mimo
To comply with any applicable laws and regulations
How We Share Your Information in Connection
with the Services
Clients and Suppliers. In connection with the Services, we may share some of your information with the business with which you are transacting in order to effect your transaction.
Mimo Service Providers. We may engage selected third party companies and individuals to perform services complementary to our own including but not limited to hosting services, fraud detection and prevention services, data analytics services, marketing and advertising services, cyber security services, payment processing services, e-mail and SMS distribution and monitoring services, session recording, and our business, legal and financial advisors (collectively, “Service Providers”). These Service Providers may have access to your information depending on each of their specific roles and purposes in enhancing our Services, and may only use it for such purposes.
In connection with business transactions or corporate changes. The information that we collect in connection with the Services is a business asset. As a result, we may share or transfer your information if we enter bankruptcy or are party to a business transaction, such as a merger, acquisition, reorganization, or asset sale.
Legal Compliance. We may disclose or allow government and law enforcement officials access to certain information as required by law..
With Your Permission. We may share your Personal Information pursuant to your explicit consent.
How long we retain information
We will retain your information in accordance with our internal records retention and management policies and procedures, including as necessary to provide you with the Services or administer your Mimo account, or as long as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and reserve our legal rights.*
Cookies and third party technologies
Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:
Essential cookies enable you to navigate our Website and to use the Services. Without these cookies, our Website will not perform as smoothly for you as we would like, and we may not be able to provide certain functions and features.
Analytics cookies collect information about the use of our Website and application, and enable us to improve the way our Services works.
We use third-party service providers, including but not limited to Google Analytics, to analyze the use of our Website.
Most browsers are set up to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some browsers have “Do Not Track” features that allow you to tell websites not to track you. Mimo does not respond to “Do Not Track” signals.
Managing your preferences
We may use your information to provide you with marketing or other promotional communications via email. If, at any time, you would like to stop receiving these promotional emails, please follow the opt-out instructions contained in the email. It may take up to ten (14) business days for us to process opt-out requests.
Other websites and business
Some of the data processors we use are outside the EU, or may host your personal data outside the EU.
Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the following safeguards is implemented:
Your personal data is transferred to a country that has been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries;
Where we use certain service providers, we may use specific contracts approved by the European Commission which gives your personal data the same protection it has in the EU. For further details, see European Commission: Model contracts for the transfer of personal data to third countries;
We will be introducing International Data Transfer Agreements, and International Data Transfer Addendums in line with UK GDPR requirements. See International Data Transfer Agreement and guidance;
Some of our providers will have binding corporate rules in place, see European Commission: Binding Corporate Rules.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.
Your Legal Rights
You have rights under the data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
Where the lawful basis for processing your personal data is your consent, then you will also have the right to withdraw your consent at any time. If you wish to exercise any of the rights set out above, please call, email or write to us. When you do so, we may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Updates to this Privacy Notice
This Privacy Notice may be updated periodically. When we do, we will also revise the “last updated” date at the top of this page. If there are material changes to our Privacy Notice, we will post a notice on our website and/or provide other notice as required by law. If you object to any changes to this Privacy Notice, you can cancel your account at any time.