Privacy Policy
Last updated: June 29, 2025
At Mimo (“we”, “us” or “our”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information across the Mimo group of companies, and how you can exercise your rights in relation to that data.
Please read the following carefully to understand our practices regarding personal data and how we will treat it. By visiting our website https://mimohq.com, or accessing our platform through the website (collectively, “Services”), you are accepting the practices described in this Privacy Policy.
Who we are
This Privacy Policy applies to the processing of personal data by the Mimo group, which includes:
Omim Technology AB, a company registered in Sweden (reg. no. 5594040940) with its registered office at Sveavägen 47, SE-113 59 Stockholm, Sweden
Omim Technology Ltd, a company registered in England and Wales (company no. 14546072) with its registered office at Mindspace - 9 Appold Street, London, EC2A 2AP
If you are located in the United Kingdom or are connected to a potential or current customer of our UK Services, the data controller responsible for your personal data is Omim Technology Ltd.
For all other individuals, Omim Technology AB is the data controller.
Who this policy applies to
This Privacy Policy covers how we handle personal data relating to the following categories of individuals:
Website visitors
Prospective customers
Customers and platform users
Recipients of funds
End customers of our customers
Job applicants
If you are unsure how this policy applies to you, please contact us at privacy@mimohq.com
What personal data we collect
The personal data we collect depends on how you interact with Mimo and your relationship with us. Below is a breakdown of the categories of personal data we may process each time you visit our website or otherwise engage with our Services:
3.1. Guests
You can browse our website without identifying yourself or providing any personal information. However, even as a guest, we may collect certain technical and usage data, including:
The pages you visit and the time and date of access;
Your interactions with the site (e.g. clicks, scrolls, time spent);
Information about your device, such as browser type, operating system, IP address, network location, connection type (e.g. broadband), and the referring URL.
This information is collected through cookies and similar technologies. For more details on the cookies we use, their purpose, and how you can manage your preferences, please refer to Section 9.
3.2. Prospective customers
If you request to speak to our sales team, in addition to the information we collect from you as a guest on the website, we also retain your name and email address, along with any other information you choose to provide us.
3.3. Customers
When you sign up for a Mimo account, or you are an authorised user, director or ultimate beneficial owner of that entity, we collect information about you, including but not limited to:
Personal details like your name and date of birth;
Contact details like your email address, phone number and residential address;
Information about your identity, such as a copy of your government-issued identification document;
Business information such as your company name, your role and company registration details;
Financial information like bank account details, bank statements, transaction history and credit or debit card details used to pay Services fees. We may also collect information to verify financial condition and creditworthiness;
Payment information including but not limited to the date, time and location of the transaction, identifying information of the sender and recipient, the payment or transfer amount, bank account information for the sender and/or recipient and other transaction metadata;
Technical data including your IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access the website.;
Usage data about how you use our website and Services;
Information related to third parties including information provided by you or generated through your use of the Services about your clients, suppliers, employees or other third parties. We may also collect information about you from third parties that you interact with through the Services such as accounting platforms and payment providers.
We may also hold additional information that you share with us through our customer support channels such as live webchat transcripts and email tickets.
As we introduce new products or features, we may collect new and different types of information from you when you use the Services or contact us in connection with your account.
3.4. Recipients
When our customers initiate payments to you, we may collect from them your name, bank account details, and payment reference information, as required to process the transaction.
3.5. Customers of our customers
When end customers of our customers pay invoices via the Mimo platform, we collect limited information to process the payment. This may include the payer’s name, contact details, payment reference, amount, and bank or payment method details. We process this data on behalf of our customer to facilitate and reconcile the payment.
3.6. Job applicants
If you apply for a job with us, we may collect your CV, contact information, employment history, and any other information you submit as part of your application.
How we use your data
We use the information we hold about you to deliver and improve our Services, manage your account, and communicate with you. We may also use anonymised data for research, profiling, and analytics.
We only collect, use, and share your personal data where we have a valid legal basis to do so. If you have any questions about the legal grounds we rely on, you can contact us at privacy@mimohq.com.
We use personal data for the following purposes:
We will only use your information for the purposes outlined above and not for any other reason. If we are required to process certain personal data by law or under the terms of our contract with you, and you do not provide it when requested, we may be unable to provide the Services. In some cases, this may require us to close your Mimo account. We will inform you if this becomes necessary.
We generally do not rely on consent as a legal basis for processing your personal data, except where required—for example, when sending direct marketing communications by email or text. Where we do rely on consent, you can withdraw it at any time, free of charge. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.
You can update your details or change your marketing preferences at any time by contacting us using the details provided below.
Sharing your data
We may share your personal data with the following categories of recipients, depending on how you use our Services:
Mimo staff, where access is necessary for them to perform their duties.
Clients and suppliers you transact with through our platform, in order to facilitate and complete the relevant transaction (e.g. invoice payments).
Service providers who help us operate and improve our Services. These include providers of payment processing, cloud hosting, identity verification, fraud detection, analytics, advertising, cyber security, email and SMS distribution, customer support tools (such as session recording), and professional advisors (legal, accounting, financial). These parties only access your data where necessary for their function and are subject to contractual obligations.
Credit reference agencies, to help verify your identity and assess creditworthiness or fraud risk, where relevant to the Services you access.
Law enforcement and regulatory authorities, where disclosure is required by law or necessary to detect, prevent, or report crime or regulatory breaches.
Other companies in the Mimo group, for internal business, support, or compliance purposes.
With your consent, where you have explicitly agreed for us to share your information in a particular way.
We may also share your information with relevant third parties in connection with a merger, acquisition, or corporate restructuring.
We ensure that appropriate safeguards and contractual measures are in place when sharing data with third parties.
If you'd like to know more about the specific third parties we work with or how we manage these disclosures, please contact us using the details below.
International Transfers
Some of our service providers and partners are located outside the European Economic Area (EEA) or may store your personal data in jurisdictions outside the EEA or the UK. When we transfer your personal data internationally, we ensure that it remains protected to a standard equivalent to that provided under European and UK data protection laws.
To safeguard your personal data during international transfers, we implement one or more of the following measures:
Adequacy decisions: We may transfer your personal data to countries that have been formally recognised by the European Commission as providing an adequate level of data protection.
Standard contractual clauses: For transfers to countries without an adequacy decision, we use the European Commission’s approved Standard Contractual Clauses (SCCs) to ensure your data is protected to EU standards.
UK-specific safeguards: Where applicable, we use the UK’s International Data Transfer Agreement (IDTA) or the International Data Transfer Addendum to the SCCs, in line with UK GDPR requirements.
Binding Corporate Rules (BCRs): Some of our providers operate under BCRs that have been approved by data protection authorities and ensure strong internal data protection standards across their group.
If you would like more information about how we protect your data during international transfers, or the specific safeguards we apply, please contact us using the details below.
Your rights
You have rights under data protection laws in relation to your personal data, which typically include:
The right to be informed about how your data is used
The right to access or receive a copy of the personal data we hold about you
The right to have inaccurate or incomplete data corrected
The right to request the deletion of your personal data (subject to legal or regulatory exceptions)
The right to object to certain uses of your data, including direct marketing or processing based on legitimate interests
The right to restrict or limit how your data is used
The right to data portability, which allows you to receive your data in a portable format and transfer it to another organisation
The right to withdraw consent at any time if we rely on your consent as the legal basis for processing
If you want to exercise any of these rights, please contact us using the details below. To protect your privacy and security, we may ask you for specific information to confirm your identity before processing your request. We may also contact you to clarify your request or ask for more details to help us respond more quickly.
We aim to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is complex or you have made several requests. If this happens, we will inform you and keep you updated on our progress.
Data retention
We retain most customer data for a period of time after a Mimo account is closed, primarily to comply with our legal and regulatory obligations. This retention period is generally 5 years for UK residents, although in some cases we may need to keep certain information for longer.
We may also retain your data for other necessary purposes such as maintaining accurate records, supporting customer service, or exercising or defending legal claims in line with our internal data retention policies.
When deciding how long to keep different types of data, we consider the purpose for holding it, its sensitivity, any legal requirements, and the risks of retaining it longer than necessary.
Cookies and third party technologies
Mimo and our third-party service providers set and use cookies and similar technologies to store and manage user preferences, enable content, gather analytic and usage data, and deliver advertising.
Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:
Essential cookies enable you to navigate our Website and to use the Services. Without these cookies, our Website will not perform as smoothly for you as we would like, and we may not be able to provide certain functions and features.
Analytics cookies collect information about the use of our Website and application, and enable us to improve the way our Services works.
We use third-party service providers, including but not limited to Google Analytics, to analyze the use of our Website.
Most browsers are set up to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some browsers have “Do Not Track” features that allow you to tell websites not to track you. Mimo does not respond to “Do Not Track” signals.
Your privacy and security
Mimo is committed to protecting and respecting your privacy. You also play a vital role in keeping your personal data secure. Please keep your login credentials confidential and avoid reusing your password across different services.
Any instructions received using your login details will be treated as authorised by you. If you suspect any unauthorised use of your account or believe that your interactions with us may no longer be secure, you must notify us immediately.
Managing your preferences
We may use your information to let you know about new products, services, or other updates we think you might find useful. As mentioned above, we often do this based on our legitimate interests. You can opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in our emails or by contacting us using the details below. Please note it may take up to 14 business days to process your request.
Other websites and business
This Privacy Policy covers the privacy practices of Mimo only. This Privacy Policy does not apply to the practices of third party websites, services, or applications, including third parties that we partner with. These third party services are governed by their own privacy policies.
Complaints
If you have any questions or complaints regarding this Privacy Policy, please contact us using the details below. If you are based in the UK and feel that we have not adequately addressed your concerns, you may refer your complaint to the Information Commissioner’s Office (ICO): www.ico.org.uk.
Contacting us
If you have any questions about this Privacy Policy or about your personal data, please contact us by email at privacy@mimohq.com.
Alternatively, you can write to us at:
UK: Omim Technology Ltd, Mindspace - 9 Appold Street, London, EC2A 2AP
Sweden: Omim Technology AB, Sveavägen 47, SE-113 59 Stockholm
Changes to this policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Where appropriate, we will notify you of significant changes.